Returns/Exchanges

Returns
You may return your purchase within 30 days of the ship date for an exchange or a refund of the purchase price excluding our shipping and handling costs.  Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping and handling costs will be deducted from your return refund.  Please email Sales@eShopsDirect.com for a RMA #.

Taxes*
All of your purchases made with eFireplacesDirect.com are completely tax free, unless you are a resident of Illinois or Iowa. Our sales are taxed 6.25% in Illinois and 7% in Iowa. This tax will be automatically added to your total when you make a purchase through our shopping cart.

Warranty
All of our products are backed by manufacturers who stand behind the products they sell.  We will work with you and the manufacturer to insure your complete satisfaction in the event of any warranty issues that may arise as a result of your purchase.